By ordering a kit, purchasing a test panel, and/or submitting a sample, you acknowledge that you have read and agree to the following Terms and Conditions:

• We do not service the New York area. Please call your governor’s office and file a complaint should you wish to see this restriction removed.

• In order to return valid test results, it’s critical that directions are followed exactly as they are provided. Failure to do so may yield inaccurate results and a new test will have to be completed. PLEASE BE ADVISED that the cost of a new test kit is $75. If you have questions about specimen collection on any of our tests, please visit our FAQ page, or contact us directly: 1-888-843-5832.

• DNA ConneXions does not participate with any insurance providers or accept insurance remittance. Suggested CPT Laboratory codes for each panel are provided on every paid invoice.

• If you are requesting expedited shipping (2-Day for $35.00 or Overnight for $50.00), please note that deliveries only occur Monday through Friday. For example, if you place an order for overnight shipping on a Friday it will not be delivered until Monday.

• If you are purchasing a Combo test, both samples must be purchased and returned together. Failure to do so may result in additional costs.

• Only one eligible coupon may be used at the time of purchase. The use of combined coupons is not permitted. We will not retroactively apply discounts.

• We are unable to issue a refund on purchased tests.

• Please consult a physician with your results for a treatment plan personally suited for your needs.

Thank you!

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